Terms of Service

1. Eligibility and your account

• You must be at least 18 years old and legally able to enter this agreement.
• Provide accurate account information and keep your sign-in credentials confidential.
• You are responsible for activity under your account unless you promptly report unauthorized access to [email protected].
• One person may not use another person's account, identity, voice, or private content without that person's valid permission.
• Do not upload confidential, employer-owned, regulated, or third-party information unless you have authority to use it with SEENA and the providers disclosed in the Privacy Notice.

2. What SEENA is — and is not

SEENA is an AI companion for personal reflection, journaling, memory, conversation, life organization, and optional voice interaction. Features may be experimental, change during beta, or be unavailable at times. We do not promise uninterrupted access, perfect memory, preservation of every item, or a particular outcome.

SEENA is artificially generated and not human. Companion chatbots may not be suitable for some minors; SEENA does not permit accounts for anyone under 18. SEENA maintains a published crisis-response protocol that uses a fixed resource response for strong self-harm or violence signals, but it is not continuous monitoring and cannot guarantee detection.

SEENA is not a therapist, doctor, emergency service, lawyer, financial advisor, guardian, or substitute for qualified professional judgment. It cannot contact emergency services for you. If you or another person may be in danger, contact local emergency services or a qualified crisis professional immediately.

SEENA does not continuously monitor your account, conversations, or safety. A message to SEENA is not a message to a human operator, and silence or a generated reply does not mean that a person reviewed your situation. Do not use SEENA as an emergency alert, monitoring, backup, or record-preservation service.

Your Twin, companion, memories, emotional interpretations, and Personal Voice are software-generated representations. They are not you, another person, a consciousness, a digital resurrection, a witness, proof of identity, or proof of what anyone actually said or intended. SEENA does not become your agent, fiduciary, guardian, executor, health-care proxy, legal representative, or authorized decision-maker, and it cannot consent, sign, promise, transact, or make binding commitments for you. You remain responsible for reviewing output and for every decision or action you take based on it.

3. AI, Twin, memory, and generated output

• AI replies, summaries, memories, inferred traits, emotions, recommendations, and Twin insights may be inaccurate, incomplete, outdated, or inappropriate.
• Generated output is a suggestion, not a verified fact. Review important information and decisions yourself and consult a qualified human when appropriate.
• Similar or identical output may be generated for other users, and output may not qualify for intellectual-property protection. As between you and the SEENA operator, we do not claim ownership of output generated specifically for you, to the extent the law permits rights in that output.
• You control whether suggested sensitive traits become active and can correct or delete memories and other account content through the available controls.
• Do not rely on SEENA output to make high-impact decisions about another person or as the sole basis for medical, legal, financial, employment, housing, credit, insurance, education, safety, or emergency decisions.

4. Personal Voice and synthetic media

My Voice is only for a consenting adult's own voice. General acceptance of these Terms does not enroll or clone a voice: Personal Voice requires separate, explicit ownership and provider-processing consent before a sample is used.

• Do not record, clone, upload, or use another person's voice without valid authority.
• Do not use generated audio to deceive, defraud, harass, impersonate, misrepresent endorsement, evade authentication, or hide that content is synthetic where disclosure is required.
• Do not use voice features for political persuasion, emergency scams, financial instructions, identity verification, or other high-risk impersonation.
• You can pause, revoke, re-record, or request deletion of your Personal Voice.
• Provider processing and deletion may take time. Do not use a voice profile after the owner revokes permission, even if a cached or exported copy remains technically available.

5. Your content and permission to operate the service

As between you and SEENA, you retain your rights in content you create or upload. You represent that you have the rights and permissions needed to provide it and that doing so does not violate law or another person's privacy, publicity, confidentiality, or intellectual-property rights.

You grant SEENA a limited, non-exclusive, worldwide license to host, copy, process, transmit, format, and display that content only as reasonably needed to provide the features you request, secure and maintain the service, comply with law, and enforce these Terms. This license is royalty-free because it is required to operate the service. It does not permit SEENA to sell your private content or use it in advertising.

This license ends when the content is deleted, subject to documented backup, security, legal, fraud-prevention, and provider deletion windows described in the Privacy Notice. An account export may omit provider secrets, internal security controls, fraud signals, other people's data, and information that is not legally required to be exported.

6. Acceptable use

You may not use SEENA to:

• break the law, violate another person's rights, or facilitate harm;
• exploit, threaten, stalk, harass, or create sexual content involving minors;
• defraud, impersonate, phish, spread malware, spam, or manipulate people deceptively;
• make automated high-impact decisions about employment, housing, credit, insurance, education, legal services, health care, or another person's rights;
• probe private areas, bypass rate limits or access controls, scrape non-public data, reverse engineer except where law permits, or disrupt the service;
• extract models, system prompts, private datasets, or security controls, or use automated access to build a competing model or service without written permission;
• use another user's content or account without authorization.

We may investigate suspected abuse, remove or restrict unlawful or rights-violating content, and preserve or disclose information when reasonably necessary to protect users, the service, or comply with valid legal process.

7. Privacy and data processing

The Privacy Notice explains what SEENA collects, why it is processed, the providers involved, retention, security limits, and your controls. SEENA is not end-to-end encrypted: trusted SEENA servers and the provider needed for an authorized feature must process the content needed to deliver that feature.

The Consumer Health Data Privacy Policy provides additional notice for health-adjacent reflections and emotional information and is incorporated into the Privacy Notice.

Optional connections, AI, voice, email, hosting, storage, monitoring, and billing rely on third parties with their own terms and availability. We are not responsible for a third-party service outside our reasonable control, but this does not remove obligations imposed on SEENA by applicable law.

8. Subscriptions, renewal, cancellation, and refunds

These payment terms apply only when SEENA clearly offers a paid plan. Before charging, the purchase screen will show the plan benefits, total price, currency, billing frequency, whether the subscription automatically renews, any trial or promotional period, and how to cancel. A subscription renews for the shown period until canceled.

• By completing a purchase, you authorize the applicable payment provider to charge the displayed amount and applicable taxes to your selected payment method on the disclosed schedule. The provider may update stored payment credentials through its card-network services where permitted.
• A trial or promotional price converts to the disclosed paid plan only as shown before enrollment. We will send renewal, trial-ending, annual-plan, and price-change notices when applicable law requires them.
• Web subscriptions are managed through the billing portal. Apple App Store and Google Play subscriptions are managed through the applicable store and are also governed by that store's terms. Online cancellation will not require unnecessary steps that obstruct or delay cancellation.
• Cancellation normally takes effect at the end of the paid period. Fees already charged are non-refundable except where required by law, our displayed offer, or the applicable store's rules.
• If payment fails, access to paid features may be limited after any required notice or grace period. You remain responsible for properly authorized charges and taxes already due.
• Deleting the app or your SEENA account does not by itself cancel store billing. Cancel the store subscription first, then delete the account if desired.
• We will provide legally required notice before a material price or subscription change takes effect and preserve any applicable right to reject the change by canceling.

9. Mobile apps and app stores

A SEENA mobile app is licensed, not sold. Your license is personal, limited, non-exclusive, revocable, non-transferable, and limited to devices you own or control, subject to applicable store usage rules and any lawful family-sharing rights.

If you download SEENA from Apple, Apple's Standard Licensed Application End User License Agreement also applies. If you download SEENA through Google Play, the applicable Google Play terms and purchase rules also apply. The app store is not the operator of SEENA and does not provide SEENA support; the SEENA operator remains responsible for the app, support, and product claims to the extent required by law. Store refund and warranty remedies may apply independently. Apple and its subsidiaries are third-party beneficiaries of this section where Apple's distribution terms require it.

You must comply with applicable wireless, device, and third-party service terms while using the app. If these Terms conflict with non-waivable app-store rules for a store-billed transaction or app license, those rules control only to the extent of the conflict.

10. Third-party services and links

SEENA may let you connect or open third-party accounts, websites, models, stores, or services. You choose whether to use them and must follow their terms. We do not control their content, security, availability, or independent processing. Disconnecting a service in SEENA does not necessarily delete data already held by that provider; use the provider's controls or contact us as described in the Privacy Notice.

11. SEENA intellectual property, early access, feedback, and claims

SEENA's software, brand, design, documentation, and service content—excluding your content—belong to the operator or its licensors. Subject to these Terms, you receive a personal, limited, revocable, non-transferable license to use the service for its intended purpose. No other rights are granted.

If you voluntarily provide feedback, you allow us to use it without restriction or compensation, but we will not identify you publicly without permission. Report a good-faith copyright, trademark, privacy, publicity, or other rights concern to [email protected] with enough detail to identify the material, your authority, and the requested action. We may request verification and will respond as applicable law requires.

During free early access, non-public features, designs, plans, documentation, security information, and technical or business information that is marked confidential or that a reasonable tester would understand is not public are “Confidential Early-Access Materials.” You may use Confidential Early-Access Materials only to evaluate SEENA and provide feedback. Unless we give written permission, do not publish, distribute, sell, publicly benchmark, or use those materials to build a competing product. Reasonable screenshots or recordings shared privately with SEENA support for testing are permitted.

Confidential Early-Access Materials do not include information that you can document was already public through no breach, independently developed without using the materials, or lawfully received without a confidentiality duty. Nothing in this section prevents an honest review of your own experience, a good-faith security report, a complaint or disclosure to a government authority, compliance with valid legal process after notice where legally permitted, or any protected whistleblowing or consumer right. Your own content is not made SEENA's confidential property by this section.

12. Suspension, termination, export, and deletion

You may stop using SEENA at any time, export available account data, and request account deletion in Settings or through the external deletion page. We may limit, suspend, or terminate access for a material breach, fraud, security risk, unlawful conduct, nonpayment, or when required by law. We may take immediate action when reasonably necessary to prevent harm or protect the service. When reasonably possible, we will provide notice and an opportunity to export data before a non-emergency termination.

Provisions that logically should continue—such as ownership, disclaimers, liability, indemnity, and dispute terms—survive termination.

13. Electronic communications and notices

You consent to receive account, security, policy, billing, and service notices electronically at your account email or through SEENA. Keep your email current. Electronic notices satisfy written-notice requirements to the extent permitted by law. Marketing messages, if introduced, will use any separate consent and opt-out controls required by law.

14. Beta service and Warranty disclaimer

To the fullest extent permitted by law, SEENA is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, quiet enjoyment, and uninterrupted or error-free operation.

Some jurisdictions do not allow certain warranty exclusions, so these exclusions apply only to the extent permitted. Nothing in these Terms excludes a non-waivable consumer right or a remedy a mobile app store must provide under its governing terms.

15. Limitation of liability

To the fullest extent permitted by law, SEENA and its operator, suppliers, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, data, or opportunities, arising from the service or reliance on AI-generated content.

To the fullest extent permitted by law, total aggregate liability for all claims relating to the service will not exceed the greater of US $100 or the amount you paid SEENA during the 12 months before the event giving rise to the claim.

These limits do not apply to liability that cannot lawfully be limited, and they will be interpreted to preserve mandatory consumer protections.

16. Indemnity for unlawful use

To the extent permitted by law, you agree to defend and indemnify the SEENA operator from third-party claims, damages, and reasonable costs caused by your unlawful content, your infringement of another person's rights, or your material misuse of the service. This does not apply to the extent a claim was caused by SEENA's own conduct, and it does not waive protections that cannot be waived under applicable law.

17. Changes to the service or these Terms

We may add, change, suspend, or discontinue features as SEENA evolves. We will not use a service change to avoid an accrued legal obligation. We will post an updated Terms version and effective date when these Terms change. For material changes, we will provide reasonable notice and request renewed affirmative acceptance when required by law. Changes do not retroactively reduce rights without a lawful basis.

18. Legal and trade compliance

You must comply with laws that apply to your use of SEENA. You represent that you are not barred from using the service under applicable United States sanctions or export-control laws and are not located in an embargoed jurisdiction or listed as a prohibited or restricted party where providing the service would be unlawful. Nothing here requires either party to violate applicable law.

19. Disputes and general terms

Contact [email protected] first so we can try to resolve a concern informally. California law governs these Terms without regard to conflict rules, except where your local consumer law requires otherwise. No arbitration or class-action waiver is being added before qualified legal review. Mandatory consumer rights in your location remain available.

If part of these Terms is unenforceable, the remaining provisions continue. A delay in enforcement is not a waiver. You may not assign your account or this agreement without our consent; we may assign it as part of a genuine business reorganization, financing, or sale while continuing to honor applicable privacy obligations. Events outside reasonable control may excuse delayed performance. Headings and the plain-language summary are for convenience only. These Terms and the incorporated Privacy Notice are the entire agreement about the service unless a separate written agreement applies.

20. Contact

Questions, complaints, legal notices, rights reports, billing concerns, or account-security reports: [email protected]. The operator is ORIZON SYSTEMS LLC. A formal mailing address and any required telephone contact remain public-launch legal-review gates.