Safety & Trust Center

How SEENA supports you safely, how your data is handled, and where its limits are.

Trust principles

SEENA is an artificially generated AI companion, not a human being.
SEENA is not therapy, medical care, legal advice, or emergency support.
SEENA is currently available as free early access for adults age 18 or older.
You control your memories — view, edit, export, and delete them anytime.
AI summaries may be wrong. Sensitive topics deserve extra caution.
Destructive actions require confirmation and are logged in Privacy Activity.

Emotional support, not therapy

SEENA offers warm conversation, reflection prompts, and memory-aware support. It does not diagnose conditions, prescribe treatment, or replace licensed mental health care.

Language like "You seem to be carrying a lot today" or "This may be worth reflecting on" is intentional — never authoritative clinical judgment.

Published crisis-response protocol

SEENA uses a high-priority safety check for strong, direct language about suicide, self-harm, abuse, or imminent violence. The check is heuristic and can miss or misclassify a message; it is not clinical monitoring or diagnosis.

A strong match switches the turn to a fixed safety response instead of asking the generative model to improvise.
Memory callbacks, Twin learning, emotional profiling, humor, proactive prompts, and other personalization are paused for that turn.
The response identifies SEENA as AI, states that it cannot contact help, encourages immediate human support, and points U.S. and Canadian users to call or text 988. It also points other users to local emergency services or a local crisis line.
SEENA does not generate instructions that encourage suicide, self-harm, or violence and does not diagnose the user.

The user's message remains in user-controlled chat history until the user clears or deletes it, but a crisis-gated message is not promoted into Twin traits or permanent memories. SEENA records only a content-free, account-free aggregate count that a crisis resource referral was shown; it does not attach the message, user, chat, session, or crisis category to that counter.

If anyone may be in immediate danger, contact local emergency services now. In the U.S. or Canada, call or text 988. Elsewhere, use Find A Helpline. SEENA cannot monitor a person, dispatch help, or guarantee that it will detect a crisis.

Professional help disclaimer

SEENA can help you reflect and remember — but it is not a substitute for therapists, doctors, lawyers, or financial advisors. Important decisions should involve qualified humans who know your full context.

AI voice safety

Voice features require consent. SEENA uses preset voices by default. My Voice enrollment explains provider processing before recording and lets you pause, re-record, revoke, or delete the personal voice. Voice responses are supportive, not authoritative.

Do not use voice cloning for impersonation. SEENA is designed for your own reflection, not to mislead others.

Files & documents

Uploaded file summaries use tentative language: "This appears to say…" SEENA does not provide legal, medical, or financial conclusions from documents. Review originals for important decisions.

Your data & privacy controls

SEENA gives you real controls — not placeholders. From Settings you can:

Export all data as JSON — profile, memories, journal, chat, Twin, files metadata, habits, and intelligence.
Clear specific data — memories, files (including disk copies), chat, journal, intelligence, habits, Twin, or voice.
Delete your account — requires typing DELETE to confirm. The demo account is protected from deletion.
Review Privacy Activity — a log of exports, clears, and setting changes.

Open Settings data controls →

Delete or correct what SEENA remembers

Delete individual memories, journal entries, files, and traits.
Clear all memories, chat, Twin Profile, or voice data in Settings.
Confirm or reject sensitive Twin traits before they become active.
Mark traits wrong if SEENA misunderstood you.

AI may be wrong

Summaries, search results, and Twin traits are suggestions — not facts. Sensitive topics deserve extra caution and human review.

More policies

Read our Privacy Policy, Consumer Health Data Privacy Policy and Terms of Service for the current private-beta disclosures and remaining legal-review boundary.

SEENA

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Trust principles

SEENA is an artificially generated AI companion, not a human being.

SEENA is not therapy, medical care, legal advice, or emergency support.

SEENA is currently available as free early access for adults age 18 or older.

You control your memories — view, edit, export, and delete them anytime.

AI summaries may be wrong. Sensitive topics deserve extra caution.

Destructive actions require confirmation and are logged in Privacy Activity.

Emotional support, not therapy

SEENA offers warm conversation, reflection prompts, and memory-aware support. It does not diagnose conditions, prescribe treatment, or replace licensed mental health care.

Language like "You seem to be carrying a lot today" or "This may be worth reflecting on" is intentional — never authoritative clinical judgment.

Published crisis-response protocol

A strong match switches the turn to a fixed safety response instead of asking the generative model to improvise.

Memory callbacks, Twin learning, emotional profiling, humor, proactive prompts, and other personalization are paused for that turn.

The response identifies SEENA as AI, states that it cannot contact help, encourages immediate human support, and points U.S. and Canadian users to call or text 988. It also points other users to local emergency services or a local crisis line.

SEENA does not generate instructions that encourage suicide, self-harm, or violence and does not diagnose the user.

AI voice safety

Do not use voice cloning for impersonation. SEENA is designed for your own reflection, not to mislead others.

Your data & privacy controls

SEENA gives you real controls — not placeholders. From Settings you can:

Export all data as JSON — profile, memories, journal, chat, Twin, files metadata, habits, and intelligence.

Clear specific data — memories, files (including disk copies), chat, journal, intelligence, habits, Twin, or voice.

Delete your account — requires typing DELETE to confirm. The demo account is protected from deletion.

Review Privacy Activity — a log of exports, clears, and setting changes.